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TERMS OF SERVICE

Terms of Service – Scubakreta Diving Center

Effective Date: 1st of April 2025

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1. Booking a Dive Program with Scubakreta
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A customer may contact Scubakreta via email, website form submission, or by phone to inquire about a diving program. Once a date and time are agreed upon, and the customer confirms participation, Scubakreta and the customer enter into a service agreement. Scubakreta agrees to provide the diving services described, and the customer agrees to compensate Scubakreta by paying the full cost of the service.

 

2. Cancellations and Refunds

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Customer-Initiated Cancellation

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  • Cancellations are accepted free of charge up to 24 hours before the scheduled program.

  • Cancellations made within 24 hours of the start time will be charged in full.

  • Rescheduling is always possible, depending on availability.

  • In serious or exceptional circumstances, we may approve late cancellations. Please contact us directly to discuss the situation.

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Non-Shows and Voluntary Discontinuation

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  • If a participant voluntarily chooses to discontinue the program after it has started, no refund will be issued.

  • Exceptions may apply to participants who are found to have undisclosed medical conditions that prevent them from diving, and were unaware of such conditions. See more at: https://www.scubakreta.com/risks-associated-with-scuba-diving

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Cancellations Due to Weather

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  • If a program must be cancelled due to extreme or unsafe weather conditions, customers may choose to reschedule or receive a full refund.

 

3. Payment Terms
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  • Payment can be made in cash, by credit/debit card, or via digital payments (Stripe or Viva Wallet).

  • A deposit may be required to confirm your booking. This will be communicated during the booking process.

 

4. Participation Requirements

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  • All participants must complete a medical questionnaire and sign a liability waiver.

  • Minimum age for participation is 8 years old.

  • Parental or guardian consent is required for minors.

  • Participants must comply with all instructions provided by our certified instructors.

  • Scubakreta reserves the right to deny participation to any person deemed unfit to dive, either for safety or medical reasons.

 

5. Certification & Training

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  • We offer certification through Scuba Schools International (SSI).

  • Certification is issued upon successful completion of all training requirements.

  • Participants must register with SSI and accept their digital training terms and privacy policy.

 

6. Limitation of Liability

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  • Diving carries inherent risks. By participating, you acknowledge and accept these risks.

  • Scubakreta is not liable for personal injury, loss, or damage unless due to proven gross negligence.

  • Participants are advised to obtain personal travel and/or diving insurance.

 

7. Changes to Bookings

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  • Changes to a booking (e.g., number of people, date) must be communicated as early as possible.

  • We will do our best to accommodate changes but cannot guarantee availability.

 

8. Privacy

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  • We handle personal data in accordance with our Privacy Policy.

  • By booking or participating in a program, you consent to our data handling practices.

 

9. Governing Law

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These Terms shall be governed by the laws of Greece. Any disputes will be resolved in the competent courts of Heraklion, Crete.

 

For questions about these Terms, contact us at: 📧 scuba@scubakreta.gr

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